For individuals that shop online.
More flexible for companies, allowing all correspondence to be copied to other departments (your accounts dept, warehouse team), and much more.
Please enter the password and email address you would like to use for all correspondence.
Please choose 8 characters for your password
You can add additional colleagues to your account by going into your "My Account", then visit "Contacts".
Please enter the details for your company, government group or organization. We will use this information to send invoices and also make contact for your order.
Different couriers have certain requirements for delivery to residential addresses or commercial addresses. For example, some couriers deliver over the weekend, whilst others will only ship to commercial buyers.
If you do not have a post code, please enter N/A
Please enter all your information in the boxes provided on the left. We will use this information to send invoices and also make contact for your order.
For freight courier purposes, we need 2 contact phone numbers (phone, fax, mobile) in case there is a problem with your main contact number. If the courier is not able to get in touch with you, cargo will be returned back to our warehouse at extra costs.
If your bill to and ship to addresses are the same, please leave as the default "use above details for shipping". However if you would like the goods sent to different warehouse please fill in the new shipping address.
Please note :
For freight courier purposes, we need 2 contact phone numbers (phone, fax, mobile) in case there is a problem with your main contact number. If the courier is not able to get in touch with you, cargo will be returned back to our warehouse at extra costs
We currently use various couriers for shipping. Depending on the country, different couriers will offer better rates. Please choose from;
Lowest Freight Cost: this offers no tracking number, and normally the longest transit time, but with the lowest freight cost.
Lowest Freight Costs with tracking: you are able to track the status online for this shipment and receive exact delivery dates.
If you have your own courier (Fedex, DHL, etc.) please enter your details including the account number. Please make sure you have an international account. When using your account you can also choose to accept courier's insurance.
These instructions will always be a default setting for all your orders. Some examples include;
Insurance is available for all shipments with tracking, and covers goods in transit. For example, you have purchased parts value of $5,000usd plus $500usd courier costs, and the cargo has been lost. If you have chosen insurance, we will cover the full loss of $5,500usd.
Please note that if you do not choose insurance, any loss is fully sustained by you. Generally the courier companies offers limited liability with most up to a value of $100usd or the cost of transport only.
Arcooda only issues invoices in USD or AUD (with GST tax), however, we can offer approximate costs in your currency (please mouse over the ($) icon near the sell price to view the approximate price in your currency).
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